General question

1. Why are your courses cheaper than the ones of the official manufacturer?

   The answer: Because we do not send them by email. We do not waste money on a beautiful box. You won't be able to use Support service on the official site. We do our best to assist and help our customers.

2. What is the language of your video courses?

   All our video courses are in Standard English. But also there are some other languages. We advise you to address this issue to the Technical Support for clarification.

3. Do you send the discs by post?

   No, we don't. We do not send the discs by post. You can download our video courses and burn them to the disc by yourself.

4. What format of the video course is after downloading?

   The video course is in the format .zip, which can be extracted by standard software Windows and Macintosh.

Questions related to the billing

1. When will I be provided with the data for downloading a video lesson soon after the payment?

   The latency time will take no more, than 24 hours. But it seldom happens. It can be caused by the system failure. Unless you receive the data for 3 hours you'd better contact us via technical support. ATTENTION: Please, use your own email address purchasing the product. Also if the letter does not reach you for a long time check the folder Spam in your mail box. Maybe, the letter appeared to be exactly there by mistake of the mail service.

2. Is your site is secure?

   Yes, it is. All your details are stored safely in our base with the anti-hack system compiled by our technical managers. It concerns the billing information as well.

3. What currency are your prices in?

   Our store can charge only US dollars.

4. Which credit card you access?

   At the moment we accept Visa and Master Card. No other payment options are possible!

5. What should I do if I did not receive the data for downloading?

   Contact us through our technical support. We will send you all the necessary data in the short term.

Questions related to the downloading process

1. How much time do I have for downloading?

   You will be able to use your Download Area for 2 months immediately after the payment. That's why we recommend after the downloading of the video course to burn it to the disc. Of course, in an emergency we will be able to provide you with your data once again.

2. I have the following problems with downloading: I can not finish downloading / I've received a corrupted file or anything else.

   If you have some problems with extracting the archive we advise you to have an attempt to download the archive with the help of a special program Download Master, Flashget, i-Getter. Also if you have a system in FAT32 you won't be able to download the file that weighs more than 4GB. But we still recommend you to contact us through the technical support in case of some trouble with the archive.

3. What is the format of your files?

   The archive, you will download, has the format .zip . But the video itself is in the format .mov.

4. Can I download a video course one more time if I experienced problems with my computer?

   Yes, of course. You will be allowed to download once more.

5. Can I stop my download and start again?

   Yes, you can. Only if you use some special programs such as Download Master in downloading.